Guides

Shopify chargeback guides

Every fact checked against Shopify's documentation and a live Shopify Payments dispute. Updated August 2026.

Short, practical guides to the parts of the Shopify Payments dispute flow that merchants most often discover too late. No product required to act on any of them.

The dispute flow

• What Shopify submits for you when a chargeback deadline passes — and what it leaves blank
  The automatic response is real, and it only contains what Shopify can look up. The blank slots are the part that decides the case.
• The file limits that quietly reject chargeback evidence
  PDF/A only, under 50 pages, 2 MB per file, 4 MB total — and audio, video, and external links are banned outright.
• You refunded the order. The chargeback came anyway.
  The dispute isn't about delivery anymore — it's about double recovery, and the refund record is the evidence.
• Why Shopify Protect didn't cover your order
  The full eligibility checklist Shopify documents only in pieces, plus the reason-code limit that surprises merchants after the fact.

Costs and tooling

• Success-fee calculator
  What a 25% success fee actually costs at your dispute volume, next to a flat rate.
• Chargeback apps without success fees
  How the pricing models in this category differ, and what merchants say about each.
• Chargeflow alternative for small stores
  A factual comparison for merchants deciding between success-fee and flat pricing.

Disclosure: these guides are published by Evidkit, which builds merchant-side chargeback tooling. Not affiliated with or endorsed by Shopify.